FAQ

FAQ


Where do you get your stock?
We carry both resale and new items.

Resale items are received from consignment vendors, individuals, auction houses, hotel and retail liquidations.

We're also an Official Supplier for many great furniture manufacturers and order Items in brand new. We also custom order for clients.

What is Consignment?
Consignment is a service that allows us to sell your items on your behalf in our retail store and online catalog.

Why Consign when I can sell the Items myself?
Consignment is easy and safe. You will not have to wait at home for shoppers, spend money to advertise, nor have strangers come to your home. We also offer Buyers a Showroom for which to view your items 6 days a week, an online shopping cart, several payment methods and home delivery. These services maximize the price you'll receive.

How does Consignment work?

We make consignment easy in three simple steps:

  • Pre-approval.
  • Contract.
  • Delivery.

Track the Status and payments Online with your personal Consignor Login Account.

Please see our Consignment Guide for more details.

What Items do you accept?
We consign various styles of Home Furnishings and Decor (excluding mattresses and children's furniture). All merchandise must clean, in excellent condition, fully functional, from pet-free, smoke-free homes.

How Do I get paid when my Item(s) Sells?
Consignor Cheques are ready within 10 days following the month in which the item sells.

Who sets the price?
We work with Consignors to determine the best selling price. Items priced too high will not sell and pricing too low is unfair to the consignor. Our experience buying and selling in Calgary’s marketplace helps us to establish fair prices for both the buyer and seller.

How long do you keep Consigned Items?
Our Consignment Contract is for a period of 90 days. When Items are priced fairly they sell quickly and easily within the 90 day contract term.

Do you Negotiate Sales Prices?
We try to ensure our pricing is accurate, reflecting current market trends and resale standards. We have a “Tiered” step down pricing policy for most Resale Items: this means that each Item is automatically discounted every 30 days. The Tiered Prices are clearly displayed on price tags and our online catalog displays the current price.

Who Handles Logistics?
Consignors can drop off pre-approved Items as scheduled with Calgary Furniture Exchange. If delivery or pick up is required, we can make arrangements with independent, 3rd party, delivery companies (charges apply). Also, any necessary cleaning or repairs is arranged by Calgary Furniture Exchange (fees apply) which will be discussed whenever necessary.

What if my Items don’t Sell?
In the event that an Item is not sold within 30 days, it is discounted by 10% as pre-determined in your Consignment Contract. After 60 days, it is then be discounted by 25% off the original price. After 90 days, unsold Items are to be pick-up by the Consignor or as otherwise agreed.

How does your rating scale on Furniture work?

    We do our best to mark furniture items using the following rating scale:
  • New – Brand new: ordered direct from the manufacturer or official supplier
  • Excellent – Pre-owned. Almost brand new condition
  • Very Good – Some wear or minor imperfection
  • Good – Gently used with some obvious wear

What is your Return / Refund Policy?
As soon as an Item is sold, our system credits the sale to the consignor. Therefore, Items are sold "as is" and all sales are final. No returns, exchanges or refunds. Please inspect Items carefully before purchasing or call the showroom at 403-251-4493 during business hours with any questions prior to purchasing online.

What type of payment do you accept?
In our Showroom, we accept VISA, MasterCard, Debit and Cash. For online purchases, we accept VISA, MasterCard and Discover.

Do you offer Financing?
Yes, we now offer financing for your purchases! Please see in store at 6745 Fairmount Dr SE for details. Easy application process with approval in less than 3 mintues. Legal: O.A.C.. Terms and conditions apply. Administrative and annual fees may apply. Financing provided by Flexiti Financial.